Последно обновяване: 4 Юли 2025

Настоящите Общи условия (“Условия”) уреждат достъпа ви до и използването на платформата C2 All-in-One Human Resource Information System (HRIS) (“Платформата”), предоставена от Agile Futurist (“C2”, “ние”, “нас” или “наш”), еднолично дружество, регистрирано съгласно законите на Нидерландия с основно седалище в Куейк, Нидерландия. С достъпа си до или използването на Платформата вие (“Клиент”, “вие” или “ваш”), бизнес субект, опериращ в Европейския съюз (“ЕС”) или обработващ лични данни на субекти на данни от ЕС, се съгласявате да бъдете обвързани от настоящите Условия. Ако не сте съгласни с тези Условия, не можете да използвате Платформата.

Тези Условия са изготвени с основен фокус върху съответствието с Регламент (ЕС) 2016/679 на Европейския парламент и на Съвета (“ОРЗД”) за гарантиране на защитата на личните данни на нашите европейски клиенти.

1. Дефиниции

• Клиентски данни: Всякакви данни, включително лични данни, както са дефинирани от GDPR, въведени в Платформата от Вас или Вашите оторизирани потребители.
• Лични данни: Информация, отнасяща се до идентифицирано или подлежащо на идентификация физическо лице (“субект на данни”), съгласно определението на ОРЗД, обработвана чрез Платформата (напр. имена на служители, контакт детайли, информация за заплати).
• ПлатформаПлатформата C2 All-in-One HRIS, включително нейния софтуер, функции и услуги, като интегрирано набиране на персонал, въвеждане на работа, управление на служителите, управление на представянето, ангажираност на служителите, инструменти за съответствие и отчитане.
• Оторизирани потребителиВашите служители, изпълнители или агенти, упълномощени да имат достъп до Платформата от ваше име.
• Абонаментен план: Конкретният план (напр. Start-up, SME или Enterprise), избран от вас, който определя обхвата на достъпа, функциите и таксите.
• Споразумение за обработка на данни (СОД): The agreement governing the processing of Personal Data by C2 as data processor on your behalf, incorporated into these Terms and publicly available on the Център за сигурност at cognitis.cloud/trust-center/.
• AI Assistant: The AI-powered HR assistant feature of the Platform, described further in Section 4.5.

2. Access and Use of the Platform

2.1 Licence Grant

C2 grants you a non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the term of your Subscription Plan, subject to these Terms, the DPA, and any applicable service agreement.

2.2 Authorised Use

• You may use the Platform to manage HR functions, including recruitment, onboarding, employee records, performance evaluations, compliance, and engagement, as described in your Subscription Plan.
• You are responsible for ensuring that Authorised Users comply with these Terms and GDPR requirements.

2.3 Restrictions

• You may not:
  • Copy, modify, reverse-engineer, decompile, or disassemble the Platform.
  • Distribute, sublicence, or resell access to the Platform.
  • Use the Platform for unlawful purposes or in violation of GDPR or other applicable laws.
  • Attempt to gain unauthorised access to the Platform or its systems.
• Any unauthorised use may result in immediate suspension or termination of your access and potential GDPR-related penalties.

2.4 Subscription Plan

• Access to the Platform is provided under the terms of your selected Subscription Plan (e.g., Start-up, SME, or Enterprise).
• Features and usage limits (e.g., number of users, data storage) are determined by your plan, as outlined in your service agreement or order form.

3. Client Responsibilities

3.1 Account Management

• You are responsible for maintaining the security of your account credentials and for all activities conducted under your account.
• You must promptly notify C2 of any unauthorised access or security breaches, as required by GDPR Article 33.

3.2 Client Data and GDPR Compliance

• You are the data controller (as defined by GDPR) for Personal Data entered into the Platform and are responsible for:
  • Ensuring the accuracy, lawfulness, and appropriateness of Client Data.
  • Obtaining necessary consents or legal bases for processing Personal Data (e.g., employee consent or contract necessity).
  • Complying with data subject rights requests (e.g., access, rectification, erasure) under GDPR Articles 15 to 22.
• You represent and warrant that you have the necessary rights and lawful bases to upload and process Client Data in compliance with GDPR and other applicable data protection laws.

3.3 Technical Requirements

You must maintain compatible hardware, software, and internet connectivity as specified by C2 to access the Platform securely.

3.4 Compliance with Laws

• You agree to use the Platform in compliance with GDPR, EU employment laws, and other applicable regulations.
• You are responsible for ensuring that your use of the Platform aligns with your internal policies and any collective bargaining agreements.

4. C2 Responsibilities

4.1 Platform Availability

C2 will maintain the Platform’s availability at a minimum of 99.5% uptime per calendar month, calculated excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 48 hours in advance and conducted outside peak business hours (09:00 to 17:00 CET) where feasible. Current uptime history is available on request from support@cognitis.cloud.

4.2 Support Services

C2 provides the following support tiers:

• Standard support: business hours (09:00 to 17:00 CET, Monday to Friday, excluding EU public holidays), available by email at support@cognitis.cloud and via the in-platform helpdesk portal.
• Critical issues (Platform wholly unavailable): 24/7, with initial acknowledgement within four (4) hours.

Response time targets for non-critical issues and any additional support commitments are set out in your service agreement.

4.3 GDPR Compliance

C2 acts as a data processor (as defined by GDPR) for Personal Data processed via the Platform and will:

• Process Personal Data only on your documented instructions, as set forth in these Terms and the DPA.
• Implement technical and organisational measures to ensure the security of Personal Data, per GDPR Article 32.
• Assist you in fulfilling data subject rights requests under GDPR Articles 15 to 22, and in conducting Data Protection Impact Assessments (DPIAs) as required by GDPR Articles 35 to 36.
• Notify you without undue delay (within 72 hours) of any personal data breach, per GDPR Article 33.
• Engage sub-processors only with your prior written authorisation (general or specific, as set out in the DPA) and ensure sub-processors comply with GDPR via contractual agreements.

C2 is working towards ISO 27001 certification (internal gap assessment underway in 2026) and is conducting an internal NIS 2 applicability review. Current technical and organisational security measures are described in full in Schedule 2 of the DPA, available at cognitis.cloud/trust-center/.

4.4 Updates

C2 will periodically update the Platform to enhance functionality, security, and GDPR compliance. Updates are provided at no additional cost, provided you comply with these Terms.

4.5 AI-Assisted Features

The Platform includes an AI HR Assistant (“AI Assistant”). This feature uses a large language model to respond to HR-related queries. Only query text and relevant excerpts from C2’s internal knowledge base are transmitted to the language model provider; no personal employee data (including names, employment records, payroll or performance data) is transmitted. Knowledge retrieval is handled by a self-hosted vector database hosted exclusively on EU (Ireland, eu-west-1) infrastructure. Language model inference is governed by Standard Contractual Clauses (SCC Module 2) with the provider. Enterprise-tier customers may request an EU-hosted or self-hosted language model alternative on request.

AI-generated outputs are indicative only. You remain solely responsible for verifying and acting on any content generated by the AI Assistant.

5. Fees and Payment

5.1 Subscription Fees

• You agree to pay the fees for your Subscription Plan as outlined in your service agreement or order form.
• Fees are non-refundable except as specified in your service agreement or these Terms.

5.2 Payment Terms

• Payments are due per the schedule in your service agreement (e.g., monthly, quarterly, or annually).
• Late payments incur interest at 1.5% per month or the maximum rate permitted by applicable law, plus reasonable collection costs.

5.3 Taxes

You are responsible for all applicable taxes (e.g., VAT) related to your use of the Platform, excluding taxes based on C2’s net income. C2 will provide VAT-compliant invoices for EU clients.

5.4 Fee Changes

C2 may adjust fees upon renewal of your Subscription Plan, with at least 60 days’ written notice prior to the renewal term.

6. Data Ownership and GDPR Obligations

6.1 Client Data Ownership

• You retain all rights, title, and interest in Client Data, including Personal Data.
• C2 claims no ownership over Client Data and processes it solely to provide the Platform’s services.

6.2 Data Processing Agreement (DPA)

The processing of Personal Data is governed by the DPA, incorporated into these Terms and publicly available at cognitis.cloud/trust-center/. The DPA outlines C2’s obligations as a data processor, including data security, sub-processor management, and breach notification. If your internal policy requires a countersigned copy, контакт dpo@cognitis.cloud.

6.3 Data Security

C2 implements industry-standard measures to protect Personal Data, including encryption, access controls, and regular security audits, per GDPR Article 32. In case of a personal data breach, C2 will notify you within 72 hours, as required by GDPR Article 33, and cooperate with you to mitigate the impact.

6.4 Data Subject Rights

• C2 will assist you in responding to data subject requests (e.g., access, rectification, erasure) under GDPR Articles 15 to 22, subject to reasonable fees for requests that are manifestly unfounded or excessive within the meaning of GDPR Article 12(5).
• You must notify C2 promptly of any data subject requests to ensure timely compliance.

6.5 Data Export

Upon your request, C2 will provide an export of Client Data in a structured, commonly used, machine-readable format during the term or within 60 days of termination, in accordance with GDPR Article 20. One full data export per subscription year is included at no charge; additional exports may be subject to reasonable processing fees as set out in your service agreement.

6.6 Data Retention

C2 will retain Client Data during the term of your Subscription Plan. Upon termination, C2 will delete Client Data within 90 days, unless required to retain it by applicable EU law (e.g., for tax or regulatory purposes).

7. Intellectual Property

7.1 C2 Intellectual Property

• The Platform, including all software, code, designs, documentation, and trademarks, is owned by C2 or its licensors.
• You are granted no ownership or intellectual property rights beyond the licence in Section 2.1.

7.2 Client Intellectual Property

C2 claims no rights to intellectual property you create or upload to the Platform, except as necessary to provide the Platform’s services.

7.3 Feedback

Feedback you provide about the Platform may be used by C2 to improve its services, without obligation or compensation to you.

8. Confidentiality

8.1 Definition

“Confidential Information” includes non-public information disclosed by either party in connection with these Terms, such as Client Data, business plans, pricing, and Platform specifications.

8.2 Obligations

Each party will:

• Use Confidential Information only to fulfil its obligations under these Terms.
• Not disclose Confidential Information to third parties without prior written consent, except as required by law.
• Protect Confidential Information using measures at least as protective as those used for its own confidential information, and in any event no less than reasonable care consistent with GDPR and industry standards.

8.3 Exceptions

Confidential Information excludes information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was independently developed by the receiving party without reference to the Confidential Information; or (c) was rightfully received from a third party without restriction.

9. Term and Termination

9.1 Term

These Terms remain in effect for the duration of your Subscription Plan, as specified in your service agreement.

9.2 Termination by Client

You may terminate your Subscription Plan in accordance with your service agreement (e.g., with 90 days’ written notice before the end of the then-current term, unless your plan specifies a shorter notice period).

9.3 Termination by C2

C2 may suspend or terminate your access if you:

• Fail to pay fees when due and do not remedy the failure within 14 days of written notice.
• Materially breach these Terms or the DPA and fail to cure within 30 days of written notice.
• Use the Platform unlawfully or in violation of GDPR.

C2 may also terminate these Terms on reasonable notice if required by applicable law or if the Platform is discontinued.

9.4 Effect of Termination

• Upon termination, your right to access the Platform ceases and you must stop using it immediately.
• You remain liable for all outstanding fees accrued up to the date of termination.
• C2 will assist with data export per Section 6.5, subject to the timelines set out in Section 6.6.

10. Warranties and Disclaimers

10.1 C2 Warranties

• C2 warrants that the Platform will perform substantially as described in its documentation and will be available at least 99.5% uptime per calendar month, as set out in Section 4.1.
• C2 will provide services in compliance with GDPR and applicable industry standards.

10.2 Client Warranties

You warrant that you have full authority to enter into these Terms and that your use of the Platform complies with GDPR and all other applicable laws.

10.3 Disclaimers

Except as expressly stated in these Terms, the Platform is provided on an “as is” basis. C2 makes no further warranties, express or implied, including any implied warranties of satisfactory quality or fitness for a particular purpose. C2 does not warrant that the Platform will be error-free or uninterrupted at all times.

11. Limitation of Liability

11.1 Liability Cap

Subject to Section 11.3, C2’s total aggregate liability to you under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

11.2 Exclusions

Subject to Section 11.3, neither party shall be liable to the other for any indirect, incidental, consequential, or punitive damages arising out of or in connection with these Terms, including loss of profits, loss of revenue, or loss of data, even if that party has been advised of the possibility of such damages.

11.3 Exceptions

The limitations and exclusions in Sections 11.1 and 11.2 do not apply to liability arising from: (a) gross negligence or wilful misconduct; (b) GDPR violations or breach of the DPA; (c) breach of confidentiality obligations under Section 8; or (d) any liability that cannot be excluded or limited by applicable Dutch law.

12. Indemnification

12.1 C2 Indemnity

C2 will defend and indemnify you against third-party claims alleging that the Platform, as provided by C2 and used in accordance with these Terms, infringes any third-party intellectual property rights, provided you: (a) notify C2 promptly in writing of such claim; (b) grant C2 sole control of the defence and settlement; and (c) reasonably cooperate with C2 in the defence.

12.2 Client Indemnity

You will defend and indemnify C2 against third-party claims arising from: (a) your misuse of the Platform in breach of these Terms; (b) your violation of GDPR or other applicable data protection laws; or (c) any intellectual property infringement arising from Client Data you have uploaded to the Platform.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Netherlands, subject to GDPR.

13.2 Dispute Resolution

In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiations for a period of at least 30 days from the date one party notifies the other in writing of the dispute. If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by binding arbitration under the rules of the Нидерландски арбитражен институт (NAI), със седалище на арбитража в Амстердам, Нидерландия, проведено на английски език. Арбитражното решение е окончателно и обвързващо и за двете страни. Нищо в този раздел не забранява на някоя от страните да търси спешни временни или обезпечителни мерки от компетентен съд.

14. Разни

14.1 Цялостно споразумение

Тези Общи условия, заедно с вашето споразумение за услуги и ДПО, съставляват пълното споразумение между страните по отношение на предмета на настоящото и отменят всички предишни и едновременни споразумения, изявления и разбирателства.

14.2 Изменения

C2 може да актуализира тези Общи условия по всяко време. За съществени промени, C2 ще предостави поне 30 дни писмено предизвестие преди промяната да влезе в сила, или по имейл до имейл адреса, свързан с Вашия акаунт, или чрез публикуване на видно съобщение на www.cognitis.cloud. Ако възразите срещу съществена промяна, можете да прекратите Вашия Абонаментен план в рамките на срока за уведомление в съответствие с Раздел 9.2. Продължаващото използване на Платформата след датата на влизане в сила на всяка промяна представлява Вашето приемане на актуализираните Общи условия.

14.3 Задача

• Не можеш да възлагаш или прехвърляш тези Общи условия или каквито и да е права или задължения по тях без предварителното писмено съгласие на C2, освен във връзка със сливане, придобиване или продажба на всички или по същество всички твои активи.
• C2 може да прехвърли настоящите Условия на правоприемник, без вашето съгласие, при условие че правоприемникът поеме всички задължения на C2 по настоящите Условия.

14.4 Форсмажор

Нито една от страните не носи отговорност за забавяне или неизпълнение на задълженията си по настоящите Общи условия, доколкото това е причинено от обстоятелства извън нейния разумен контрол, включително природни бедствия, актове на правителството, прекъсвания на интернет или телекомуникациите или пандемии, при условие че засегнатата страна уведоми другата своевременно и предприеме разумни стъпки за смекчаване на въздействието.

14.5 Уведомления

Всички уведомления, изисквани или разрешени съгласно настоящите Общи условия, трябва да бъдат в писмена форма и да бъдат предоставени по имейл. Уведомленията до C2 трябва да бъдат изпращани на c2.hris@cognitis.cloud. Известията до Вас ще бъдат изпращани на имейл адреса, свързан с Вашия профил. Известията влизат в сила при потвърдено получаване.

14.6 Разделяне

Ако някоя разпоредба от настоящите Общи условия бъде обявена за невалидна, незаконна или неприложима, тази разпоредба ще бъде изменена в минимална степен, необходима за нейното прилагане, а останалите разпоредби ще останат в пълна сила и действие.

14.7 Без отказ

Неуспехът на която и да е от страните да наложи каквото и да е разпоредба от настоящите Общи условия при един случай не трябва да се тълкува като отказ от правото на тази страна да наложи тази разпоредба при всеки бъдещ случай.

15. Контакт Информация

За въпроси относно тези Общи условия или вашето споразумение за услуги:

C2 HRIS Платформа
Имейл: c2.hris@cognitis.cloud
Уебсайт: www.cognitis.cloud

За съответствие с GDPR, въпроси относно ДМСП, искания за права на субектите на данни или подаване на DSAR:

Длъжностно лице по защита на данните (ДЛЗД)
Имейл: dpo@cognitis.cloud

За поддръжка на платформата и техническа помощ:

Подкрепа
Имейл: support@cognitis.cloud
Форма за контакт